CIFOR Complaint Systems

How to Respond to Consumer Complaints

Consumer complaints are one way that local health departments find out about foodborne illness outbreaks. If you work in a local health department and you want to create an effective way to respond to consumer complaints, the Council to Improve Foodborne Outbreak Response (CIFOR) has the tools you need.

Who should use it: Any public health entity involved in surveillance, response, and investigation of consumer complaints.

Here are tools for creating complaint systems:

View and download the CIFOR Complaint Systems.

For more information contact