CIFOR Complaint Systems

How to Respond to Consumer Complaints

Consumer complaints are one way that local health departments find out about foodborne illness outbreaks. If you work in a local health department and you want to create an effective way to respond to consumer complaints, the Council to Improve Foodborne Outbreak Response (CIFOR) has the tools you need.

Who should use it: Any public health entity involved in surveillance, response, and investigation of consumer complaints.

Here are tools for creating complaint systems:

• A comprehensive review of current foodborne illness complaint systems
• Generalized CIFOR Guidelines for Implementing Foodborne Illness Complaint Systems
• Guidelines adapted for multiple agency structures
• A template for incorporation into third edition of the CIFOR Guidelines
• Appendix 1. Foodborne Illness Complaint Form developed by EHSNET
• Appendix 2: The One-Pager of Key Elements of Complaint System Operational Guidelines
• Appendix 3. Complaint systems work group members, participants and reviewers

View and download the CIFOR Complaint Systems.

For more information contact info@cifor.us.